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The questions drivers ask us most — and the short answers.
How do I check in at the gate?
Open your reservation and show the QR code. It works without signal once the reservation has loaded. Attendants can also look you up by booking number or tractor plate.
What if I arrive late?
Your space is held for the full booking window. If you'll arrive after your window ends, extend or rebook from your dashboard so the space isn't released.
Can I cancel?
Yes — free up to 4 hours before your arrival window. Inside 4 hours you receive 50% back as account credit. No-shows are charged the full first night.
My rig is longer than 75 feet.
Filter for oversized spaces on search. Enter your true total length when booking; lots size the space to your rig and oversize rigs in standard spaces may be turned away.
How do refunds work?
Refunds return to your original payment method within 5–10 business days. Credits apply instantly to your next booking.
Something happened at the lot.
Report it from your reservation or call the lot's emergency contact on its page. Our safety team logs every incident and follows up within 24 hours.
Still stuck?
Call the 24/7 driver line at (888) 555-0142 for anything affecting an active stay, or send us a message and we'll reply within one business day.